The following fields are included in the summary:
|
Field |
Description |
|---|---|
|
Queue Name |
Displays the queue names for the CSQ that are managed by the supervisor. |
|
Emails in Queue |
Number of emails in queue for the CSQ. |
|
Emails in Process |
Number of emails that are presented to agents and are waiting for the response. |
|
Team Name |
Displays the team names that are associated with the CSQ. |
|
Agents Modified (Since Midnight)—Added |
Number of agents added to the CSQ. |
|
Agents Modified (Since Midnight)—Removed |
Number of agents removed from the CSQ. |